Return Policy

Last Updated: January 2025

1. Introduction

At Microviva, we are committed to your satisfaction with our products and services. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges for purchases made through our website https://styxreonvapir.ddd.

This policy complies with Canadian consumer protection laws, including the Consumer Protection Act of Quebec and federal regulations. If you are located in the European Union, you also have rights under the EU Consumer Rights Directive.

2. Contact Information

For all return and refund inquiries, please contact us:

Microviva
1255 Trans Canada Route
Dorval, Quebec H9P 2V4
Canada

Phone: +14388723055
Email: office@styxreonvapir.world

Business Hours: Monday to Friday, 9:00 AM - 5:00 PM EST

3. Digital Products and Information Packages

3.1 Refund Eligibility

Due to the nature of digital products and downloadable information packages, all sales are generally final once the product has been accessed, downloaded, or delivered. However, we offer refunds under the following circumstances:

  • Technical issues prevent you from accessing the product, and we are unable to resolve the issue within 7 business days
  • The product delivered is materially different from what was described on our website
  • You experience duplicate charges or billing errors
  • The product was purchased fraudulently or without authorization

3.2 Refund Request Period

Refund requests for digital products must be submitted within 14 days of purchase. Requests submitted after this period will be evaluated on a case-by-case basis at our sole discretion.

3.3 Conditions for Digital Product Refunds

To be eligible for a refund on digital products, you must:

  • Provide proof of purchase (order number, receipt, or confirmation email)
  • Describe the specific issue or reason for the refund request
  • Demonstrate that you made a reasonable attempt to resolve technical issues with our support team
  • Not have violated our Terms of Service

3.4 Non-Refundable Circumstances

Refunds will not be provided if:

  • You have fully accessed, downloaded, or consumed the digital content
  • You changed your mind after accessing the product
  • You did not read the product description before purchasing
  • You lack the technical requirements to use the product (as specified in the product description)
  • You shared or distributed the product in violation of our Terms

4. Physical Products

4.1 Return Period

Physical products may be returned within 30 days of the delivery date for a full refund, provided they meet the conditions outlined below.

4.2 Return Conditions

To be eligible for a return, physical products must:

  • Be in original, unused condition
  • Include all original packaging, tags, and accessories
  • Not show signs of wear, damage, or alteration
  • Be accompanied by proof of purchase
  • Not be on the non-returnable items list (see Section 4.5)

4.3 Return Process

To initiate a return for physical products:

  1. Contact our customer service team within 30 days of delivery
  2. Provide your order number and reason for return
  3. Receive a Return Authorization (RA) number and return instructions
  4. Package the item securely with all original materials
  5. Ship the item to the address provided using a trackable shipping method
  6. Retain your shipping receipt and tracking number

4.4 Return Shipping Costs

  • Defective or Incorrect Items: We will cover return shipping costs and provide a prepaid return label
  • Change of Mind: Customer is responsible for return shipping costs
  • Refused Delivery: Original shipping costs are non-refundable

4.5 Non-Returnable Items

The following items cannot be returned for hygiene, safety, or legal reasons:

  • Opened or used personal care items
  • Items marked as "final sale" or "non-returnable"
  • Customized or personalized products
  • Perishable goods
  • Gift cards or vouchers

5. Refund Processing

5.1 Refund Timeline

Once we receive and inspect your return (for physical products) or approve your refund request (for digital products), we will process your refund within:

  • Digital Products: 5-7 business days from approval
  • Physical Products: 7-10 business days from receipt and inspection

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

5.3 Partial Refunds

Partial refunds may be granted in the following situations:

  • Items returned with signs of use or minor damage
  • Items returned without original packaging
  • Items returned after the standard return period but within 60 days
  • Promotional or discounted items (refund based on amount paid, not original price)

5.4 Refund Denials

We reserve the right to deny refunds if:

  • The return does not meet our eligibility criteria
  • The item shows evidence of misuse, damage, or alteration
  • The return is submitted after the applicable return period
  • Fraudulent activity is suspected

If your refund is denied, we will provide a detailed explanation and, where applicable, return the item to you at your expense.

6. Exchanges

6.1 Exchange Policy

We accept exchanges for physical products within 30 days of delivery, subject to product availability. Exchanges are available for:

  • Different sizes or colors of the same product
  • Defective or damaged items
  • Incorrect items received

6.2 Exchange Process

To request an exchange:

  1. Contact our customer service team
  2. Specify the item you wish to exchange and your preferred replacement
  3. Follow the return process outlined in Section 4.3
  4. We will ship the replacement item once we receive and inspect the original item

6.3 Exchange Shipping Costs

  • Defective or Incorrect Items: We cover all shipping costs
  • Size/Color Exchanges: Customer pays return shipping; we cover shipping for the replacement

7. Damaged or Defective Products

7.1 Reporting Damage or Defects

If you receive a damaged or defective product, please notify us within 7 days of delivery. Provide:

  • Order number and product details
  • Clear photos of the damage or defect
  • Description of the issue
  • Photos of the packaging (if damaged during shipping)

7.2 Resolution Options

For damaged or defective products, we will offer one of the following at your choice:

  • Full refund to your original payment method
  • Replacement product at no additional cost
  • Store credit for the full purchase amount

7.3 Shipping Damage

If your product arrives damaged due to shipping, we will work with the carrier to file a claim and provide you with a replacement or refund promptly.

8. Subscription Services

8.1 Cancellation Policy

Subscription services can be cancelled at any time. To cancel:

  • Log into your account and navigate to subscription settings
  • Contact our customer service team
  • Send a cancellation request via email

8.2 Refunds for Subscriptions

  • Monthly Subscriptions: No refunds for partial months; cancellation takes effect at the end of the current billing cycle
  • Annual Subscriptions: Prorated refunds available if cancelled within 30 days of initial purchase or renewal
  • Free Trials: Cancel before the trial period ends to avoid charges; no refunds for charges incurred after trial expiration

8.3 Subscription Modifications

You may upgrade or downgrade your subscription at any time. Changes take effect at the next billing cycle. Price differences will be prorated where applicable.

9. EU Consumer Rights

9.1 Right of Withdrawal (EU Residents)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive.

9.2 Withdrawal Period

The withdrawal period expires 14 days from:

  • Physical Products: The day you (or a third party indicated by you) receive the goods
  • Digital Products: The day of contract conclusion, unless you have expressly consented to immediate performance and acknowledged that you lose your right of withdrawal

9.3 Exercising Withdrawal Rights

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (email, letter, or phone call). You may use the model withdrawal form provided below, but it is not obligatory.

9.4 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs (except supplementary costs arising from your choice of delivery method other than the standard delivery we offer), without undue delay and within 14 days from the day we receive the returned goods or proof of return.

9.5 Exceptions to Withdrawal Rights

The right of withdrawal does not apply to:

  • Digital content if performance has begun with your prior express consent and acknowledgment that you lose your right of withdrawal
  • Sealed goods that are not suitable for return due to health or hygiene reasons if unsealed after delivery
  • Goods that are personalized or made to your specifications

10. Canadian Consumer Rights

10.1 Quebec Consumer Protection Act

Under Quebec's Consumer Protection Act, consumers have specific rights regarding product quality, warranties, and returns. Our return policy complies with and, in some cases, exceeds these legal requirements.

10.2 Legal Warranties

All products sold are covered by legal warranties against latent defects and must be fit for their intended purpose. These rights are in addition to our return policy and cannot be waived.

10.3 Dispute Resolution

If you are unable to resolve a dispute with us directly, you may contact the Office de la protection du consommateur (Quebec Consumer Protection Office) for assistance.

11. Fraudulent Returns

We take return fraud seriously and reserve the right to:

  • Refuse returns from customers with a history of excessive or fraudulent returns
  • Deny refunds for items that are not the original product sold
  • Pursue legal action for fraudulent return activity
  • Report fraudulent activity to law enforcement
  • Ban customers from future purchases

12. Gift Returns

Items purchased as gifts can be returned by the recipient for store credit or exchange, provided they meet our standard return conditions. Refunds to the original payment method can only be processed for the original purchaser.

To return a gift, the recipient must provide:

  • Gift receipt or order number
  • Valid identification
  • Reason for return

13. Restocking Fees

We do not charge restocking fees for standard returns. However, a restocking fee of up to 20% may apply to:

  • Large or bulky items requiring special handling
  • Items returned without original packaging
  • Items showing signs of use or wear
  • Special order or custom items (if returnable)

Any applicable restocking fees will be communicated before the return is processed.

14. Lost or Stolen Packages

14.1 Delivery Confirmation

We are not responsible for packages marked as delivered by the carrier. If your tracking information shows the package was delivered but you did not receive it:

  • Check with neighbors or building management
  • Verify the delivery address on your order
  • Contact the shipping carrier to file a claim
  • Contact us within 7 days of the delivery date

14.2 Resolution

We will work with you and the carrier to resolve delivery issues. Depending on the circumstances, we may offer a replacement or refund at our discretion.

15. Changes to This Return Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

For purchases made before a policy change, the policy in effect at the time of purchase will apply.

16. Model Withdrawal Form (EU Residents)

To: Microviva, 1255 Trans Canada Route, Dorval, Quebec H9P 2V4, Canada, office@styxreonvapir.world

I hereby give notice that I withdraw from my contract of sale of the following goods/provision of the following service:

  • Ordered on: [date]
  • Received on: [date]
  • Order number: [number]
  • Name of consumer: [name]
  • Address of consumer: [address]
  • Signature of consumer: [signature] (only if this form is notified on paper)
  • Date: [date]

17. Contact Us

If you have any questions about our Return Policy or need assistance with a return or refund, please contact us:

Microviva
1255 Trans Canada Route
Dorval, Quebec H9P 2V4
Canada

Phone: +14388723055
Email: office@styxreonvapir.world

Our customer service team is available Monday to Friday, 9:00 AM - 5:00 PM EST. We aim to respond to all inquiries within 24-48 hours.