Privacy Policy

Last Updated: January 2025

1. Introduction

Microviva ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://styxreonvapir.world and use our services.

This policy complies with the General Data Protection Regulation (GDPR), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable Canadian and international privacy laws.

2. Data Controller Information

Company Name: Microviva

Address: 1255 Trans Canada Route, Dorval, Quebec H9P 2V4, Canada

Phone: +14388723055

Email: office@styxreonvapir.world

We are the data controller responsible for your personal information collected through this website.

3. Information We Collect

3.1 Personal Data You Provide

We collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form (name, email address, message content)
  • Subscribe to our newsletter or information updates
  • Purchase our information packages or services
  • Communicate with us via email or phone
  • Participate in surveys or feedback requests

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Referring website addresses
  • Pages viewed and time spent on pages
  • Date and time of visits
  • Device identifiers and characteristics

3.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. For detailed information, please see our Cookie Policy.

3.4 Payment Information

If you make a purchase, payment information is processed by our third-party payment processors. We do not store complete credit card information on our servers. We may retain transaction details, order history, and billing addresses.

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Consent: You have given explicit consent for processing your personal data for specific purposes (e.g., newsletter subscriptions, marketing communications)
  • Contract Performance: Processing is necessary to fulfill our contractual obligations when you purchase our services
  • Legal Obligation: Processing is required to comply with legal requirements (e.g., tax records, consumer protection laws)
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, fraud prevention, and website security, provided these interests do not override your fundamental rights

5. How We Use Your Information

We use the collected information for the following purposes:

  • To respond to your inquiries and provide customer support
  • To process and fulfill your orders and transactions
  • To send you information packages and educational materials you requested
  • To send administrative information, updates, and service announcements
  • To improve our website functionality and user experience
  • To analyze website usage patterns and trends
  • To detect, prevent, and address technical issues and security threats
  • To send marketing communications (only with your consent, which you can withdraw at any time)
  • To comply with legal obligations and enforce our terms
  • To conduct research and analysis to improve our content and services

6. Data Sharing and Disclosure

6.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

  • Web hosting providers
  • Email service providers
  • Payment processors
  • Analytics services (e.g., Google Analytics)
  • Customer relationship management (CRM) systems
  • Marketing and advertising platforms

These service providers are contractually obligated to use your information only for the purposes we specify and to protect your data in accordance with applicable privacy laws.

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

  • Compliance with legal obligations, court orders, or subpoenas
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues
  • Enforcement of our terms and policies

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity. You will be notified of any such change via email or prominent notice on our website.

6.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. These countries may have data protection laws that differ from Canadian laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by the European Commission
  • Privacy Shield certification (where applicable)
  • Adequacy decisions by relevant authorities
  • Your explicit consent for the transfer

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific Retention Periods:

  • Contact Form Submissions: 3 years from last contact
  • Customer Account Information: Duration of account plus 7 years after closure
  • Transaction Records: 7 years for tax and accounting purposes
  • Marketing Communications: Until you unsubscribe or withdraw consent
  • Website Analytics Data: 26 months
  • Cookie Data: As specified in our Cookie Policy

After the retention period expires, we will securely delete or anonymize your personal information.

9. Your Privacy Rights

9.1 Rights Under GDPR (for EU/EEA residents)

You have the following rights regarding your personal data:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: Request limitation of processing your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
  • Right to Lodge a Complaint: File a complaint with your local supervisory authority

9.2 Rights Under PIPEDA (for Canadian residents)

Under Canadian privacy law, you have the right to:

  • Know why your personal information is being collected
  • Access your personal information
  • Challenge the accuracy and completeness of your information
  • Withdraw consent for certain uses of your information
  • File a complaint with the Privacy Commissioner of Canada

9.3 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided in Section 2. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission (HTTPS)
  • Encrypted storage of sensitive data
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and confidentiality
  • Regular backups and disaster recovery procedures
  • Firewall protection and intrusion detection systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

12. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

13. Marketing Communications

With your consent, we may send you marketing emails about our services, new content, special offers, and other information we think may interest you. You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly using the information in Section 2
  • Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you non-marketing emails related to your account, transactions, or our ongoing business relationship.

14. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites you visit that you do not want to have your online activity tracked. Our website does not currently respond to Do Not Track signals. You can manage tracking preferences through our Cookie Settings.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our website

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Microviva
1255 Trans Canada Route
Dorval, Quebec H9P 2V4
Canada

Phone: +14388723055
Email: office@styxreonvapir.world

17. Supervisory Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority. In Canada, you may file a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca